IStore levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. The screen repair includes a 90 day warranty or the remainder of your warranty period, whichever is longer. It’s imperative that your iPhone is backed-up prior to requesting a screen replacement service as the iPhone will be restored to factory settings and all data will be wiped as part of this repair procedure. Customers booking in their iPhone for a screen replacement must back up their iPhone, turn Find my iPhone off as well as ensure that the iPhone has been charged or is able to switch on at time of booking it in, in order to run diagnostics.

A device with any of the following conditions is ineligible for out-of-warranty service: Third party display, Missing display, Intentional tampering, missing or disassembled parts of the display and Catastrophic damage. iStore will still offer repairs to iPhones with ineligible damage at an additional levy of R690. Eligible damage is defined as damage caused by defects in materials or workmanship and some forms of accidental damage, which are limited to Liquid damage, LCD fractures and Glass fractures. The costs quoted apply to iPhones with 'eligible' damage. IPhones that have the following damage will not qualify for a screen replacement: the housing of the iPhone cannot be damaged severely (light dents and scratches are okay), the iPhone cannot be bent, the iPhone cannot have multiple issues (i.e not only is the screen damaged but the iPhone no longer switches on or has water damage too), rear housing glass cracked or smashed.

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